Shipping policy

Shipping and Delivery Policy

At Tuffy Pet Supplies, we utilise Australia Post for the delivery of parcels within Australia and New Zealand.

- Australia: Shipping within Australia typically takes approximately 1-5 business days.
- New Zealand: Shipping to New Zealand generally takes 5-10 business days.
- Other Countries: For international orders, the shipping duration is usually between 15-25 business days, contingent on the local post services in your region.

Tuffy Pet Supplies will not be held responsible for any failure to deliver products on time or at all, to the fullest extent permitted by law, if such failure results from an event beyond its reasonable control. Events beyond its reasonable control include but are not limited to, war, rebellion, labour strikes, natural disasters such as earthquakes, or an endemic or pandemic such as COVID-19. In such circumstances, we will make reasonable efforts to deliver the product to you once the event no longer hinders us from doing so.

Unless explicitly mentioned, a delivery charge will be added to the advertised price of the product or service on the website.

Lost Parcels:
Tuffy Pet Supplies disclaims any responsibility for lost or unclaimed packages. Online tracking is available to you and is sent via email once you place an order. It is your responsibility to track the item through our website by clicking the ‘Track my Order’ link. We encourage customers to access their tracking code if there is a delay in tracking and/or receiving the order. In the event that incorrect address information is entered during the checkout process on the website, resulting in a parcel being sent out and then returned to us, it is the customer's responsibility to cover the cost of resending the product to the correct address.